Simple Stuff Matters

The Session
(presented at the annual HDI conference 2008, Dallas, US)
Global managers face countless challenges on a daily basis: Supporting an ever growing portfolio; meeting the technology and service requirements in a highly competitive environment; facing constant cost pressure and resource constraints. Hear how one of the world’s leading strategy consulting firms manages and delivers world class IT service to 6000+ internal customers in 70 locations around the globe. Hear how to influence ownership, motivation and commitment, capture business needs, manage performance and improve success on a global scale.

The Session
(presented at the annual HDI conference 2007, Las Vegas, US)
Hear first hand how one of the leading strategy consulting fi rms developed and implemented a service catalogue for its internal IT organization. This practitioner presentation translates theory into a real-world example. Experience the advantages and benefi ts a service catalogue has to offer. Hear about the project structure and all the steps in the process. Discuss how to overcome the challenges along the way. Understand the catalogue structure.

To enable your notification preferences, click on the "My notification settings" on the "My account" page.

Cheers
Christof

A SQL version of the catalog is available (running on SQL Server 2000), the client is still Access based, but the new version supports role based security (admin, author and read-only access). I think it should run on the Desktop Engine of MS SQ.

The client also features better search (filter on SERVICES form, document management form, AD/Exchange group import. Also: a few more reports, including "What's my job" - lists personal responsibilities.

Needless to say, that this also ends the annoying replication.

I'd like to make it available, however, I won't find the time to create an install script. Someone with a bit of SQl knowledge should be able to package it, so that it's easy for people to install it.

Maybe there's someone out there who can do this quicker (and better) than I. Please contact me if you're interested in helping out.

Thanks
Christof

Why does everything has to be so complicated?
Simple solutions for complex problems won't work you might think. And that's probably true. However, every sophisticated solution started small. "Think big" has the disadvantage of creating such a high hurdle, that many people don't bother to start solving the problem at all. Sometimes, procrastinating is easier than getting yourself into trouble.
You're invited to participate in brainstorming simple solutions for life's difficult problems. "Think small", but get going.