Simple Stuff Matters

The Session
(presented at the annual HDI conference 2007, Las Vegas, US)
Hear first hand how one of the leading strategy consulting fi rms developed and implemented a service catalogue for its internal IT organization. This practitioner presentation translates theory into a real-world example. Experience the advantages and benefi ts a service catalogue has to offer. Hear about the project structure and all the steps in the process. Discuss how to overcome the challenges along the way. Understand the catalogue structure.

The Author
Christof Recknagel has 20+ years experience leading and reshaping IT
teams in Europe, Australia and the Americas and has provided leadership
for numerous global IT projects in the IT service, infrastructure and
applications area. He is holds n advanced degree in technical physics
from the University of Wuppertal. Christof is IT Service Director with
the Boston Consulting Group since 2004.

Materials
Printouts (388KB)
Audio (26.5MB)
Conference brochure (3.7MB)