Simple Stuff Matters

The Session
(presented at the annual HDI conference 2005, Las Vegas, US)
Discover how a global service corporation with 60 locally-focused on-site help desks transformed its IT into a global service organization. Experience how a three-tier IT service organization can help to improve IT service quality and competitiveness, boost efficiency, and allow for greater flexibility and pro-active management. Prepare for the obstacles you will encounter when you plan and implement such a drastic change, and how can you do it in an evolutionary approach.

The Author
With 20+ years experience in the IT industry, Christof Recknagel has led and reshaped IT teams in Europe, Australia and the Americas and provided leadership for numerous global IT projects in IT service, infrastructure and applications development.

Materials
Printouts (280KB)
Audio (30.8MB)
Conference brochure (1.8MB)